[otrs] Hide the Required Queues on Customer frontend -- solution found.

3 Mar 2010

      Hi Every one.

IT is possible to hide the Required Queues on Customer frontend.

IT is working fine for me.

Solution :

Hide the Required Queues on Customer frontend

Add this script on ACL list

$Self->{TicketAcl}->{'ACL-Customer-Queues'} = {
        Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},

      PossibleNot => { Ticket => { Queue => ['[RegExp]::',

'[RegExp]^CHN-IT-L1',

'[RegExp]^CHN-IT-L2',

'[RegExp]^HYD-IT-L1',

'[RegExp]^HYD-IT-L2',

'[RegExp]^Junk',

'[RegExp]^Misc',

'[RegExp]^Raw',

'[RegExp]^Postmaster',] } }};

Regards,
Ramana

[otrs] Hide the Required Queues on Customer frontend -- solution found.

ramana