Hello, First, to the OTRS team. Let me congratulate you on a truly fine product. I am really impressed with how flexible and usable OTRS is. In only a few days I've gotten everything set up exactly how we want it with no compromises or changing of processes to accommodate for the tool. That said, I want to retrieve emails that are in the TTS intact with headers. Optimally the exact message that was fed into the system. Is that accessible? What I'm doing now is using the Kernel::System::Ticket Object, but as far as I can see that doesn't have the header. print "From: " . $Ticket{From} . "\n"; print "To: " . $Ticket{To} . "\n"; print "Subject: " . $Ticket{Subject} . "\n"; print $Ticket{Body}; Gives me the most of it ... but I really need to get at the headers ... Many thanks, Paul