Hi there,


Is there a way to add a “reopen” button after the close (or spam) button?

 

Some agents here would love to have the possibility to change the status of a closed ticket by just clicking a button (and not doing a fake answer to have the opportunity to touch the status)

 

Many thanks for any idea (and don’t tell me to change my agents J

 

Cheers

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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