Check the path to GenericAgent.pl. Is it really in "/users/www/otrs/bin/" ?
 
Date: Wed, 16 Dec 2009 07:54:30 -0800
From: scott_bean@wsu.edu
To: otrs@otrs.org
Subject: [otrs] Cron GenericAgent Error

We are in the process of implementing OTRS in our IT department. The error below keeps occurring. Any ideas ony what is causing this would be greatly appreciated.

 

-----Original Message-----

From: Cron Daemon [mailto:root@charlotte.it.wsu.edu]

Sent: Tuesday, December 15, 2009 3:00 PM

To: root@charlotte.it.wsu.edu

Subject: Cron <otrs@charlotte> $HOME/bin/GenericAgent.pl >> /dev/null

 

/bin/sh: /users/www/otrs/bin/GenericAgent.pl: No such file or directory

 

 

Thanks,

 

Scott Bean

IT Planning & Projects

Washington State University

scott_bean@wsu.edu

cid:image001.gif@01C96A96.DC53D510

 

 

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