Hi, sharif islam schrieb:
Hi All, I am trying disable some auto-notification, not sure where to set it. Also if this is possible for specific queues rather than system wide.
1) merge ticket: Currently merging tickets sends a note to the customer. we would like to disable this
This can be selected or deselected when merging the tickets, I think the message is coming from the state change that happens with merge.
2) owner/responsible: assigning owner and responsible sends two notification. we have both turned on.
The setting for automatic notification to the customer are set in the queue settings.
thanks.
--s _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann