Hi Henche,

hier some basic hints:

1. how can i add picture or something in header and
footer on customer's page (Customer.pl)?
Modify <otrsroot>\Kernel\OUtput\html\standard\CustomerHeader.dtl
Insert Html tags für Logos / Graphics, Text as you like


2. how to custom POP3 account on OTRS?
Check out the PostMasterPOP3Account Funktion in the Admin Area.
Acitvate pop3 cronjob (Dont know how you do this in Windows, but Manual will help).

3. how can i connect OTRS with microsoft outlook in
my
company?
What do you mean by connecting ? OTRS receives Mail using pop3 Account, and send Mail using smrp relay.

4. how can i show FAQ Button?
Add the group FAQ. Grant User rw or ro to the FAQ group

Hope this helps.

i'm sorry, and i'm very glad if u want help to solve
my problem...

thx,
- HM -


 

    
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____________________________________________________________________________________
Sponsored Link

Rates near 39yr lows. $510,000 Loan for $1698/mo. 
Calcuate new payment. www.LowerMyBills.com/lre
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/