Folks

So I have system monitoring installed but I cannot get it to acknowledge alerts on the Nagios side, which I need to be over HTTP.

I have updated the configurations for system monitoring to include the DynamicField_ addition to the free text fields.

I have updated the regex to capture the necessary service/server data, and confirmed that these are captured and recorded in the DB.

I have updated the URL for Nagios server.

I have updated the trigger to TicketOwnerUpdate, rather than TicketLockUpdate.

When I update the owner on a ticket, the system doesn’t even seem to try to acknowledge the alert.  I don’t see anything in the system log.  I don’t see anything in the httpd logs (either Nagios or OTRS servers), I don’t see any errors.

OTRS : 4.0.13

System Monitoring : 4.0.2

KIX4OTRS : 7.0.6

KIX Core : 4.0.5

I’m not sure what information would assist in trouble shooting this issue.  It simply seems to not even trigger the ‘I should send an acknowledgement to Nagios’ event.  If I paste the GET command into a web browser with a session authenticated to the Nagios server with the OTRS user/pass, it successfully processes the acknowledgement, so I think once I can work out why it isn’t triggering, it should be good to go!

Any direction or guidance would be great.

Cheers

Rob.