Hi there, Martin Edenhofer wrote:
Ja, because OTRS is working with database id references. If you would delete a user (or queue, ...) from the database, your delete the reference info. Important infos like owner or queue.
Stefan Wintermeyer wrote:
You don't wanna delete a user in the OTRS. Because he/she could have created or changed tickets. So you need the user for the history. What you can do is to disable the user. But you can not delete him/her.
okay, I understand the problem. What if we move it none theless to the LDAP and create a DB entry on-delete. This would save all references and give us the benefit of LDAP. What I would like to do is to make otrs completely independant from it's db user auth. what do you think about this approach? -- Regards, Wiktor Wodecki