Hi Jo, Nils Breunese (Lemonbit) schrieb:
Jo Rhett wrote:
Aleem Mohamed wrote:
Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it's in). Our IT department has two people managing everything
On Mar 18, 2008, at 6:16 PM, Nils Breunese (Lemonbit) wrote:
as I know, but I also wouldn't really know why it would make anything easier. I would suggest enabling StatusView so you can see what tickets are not yet closed and how owns them, what their status is, etc.
Nils, you're missing the point. Many of us don't spend all day in front of a computer. We need e-mail notification of events. Your solution won't help.
I do not think that Nils is missing the point, but that is not the point :) If you like you can define your own module in the Sysconfig Ticket -> Core::Ticket Ticket::CustomModule: A module with custom functions to redefine Kernel::System::Ticket functions (e.g. Kernel::System::Ticket::Custom). If you look at /Kernel/System/GenericAgent/NotifyAgentGroupWithWritePermission.pm and the modules in Kernel/System/Ticket/Event maybe you will be able to build something that will fit your needs.
Sadly OTRS seems to be designed for people who do spend their working hours in front of a computer. But of course the code is there for you to modify if you want to.
True, True!
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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