Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-18 05:29, Xiaoxing Meng a écrit :

I am not sure if I got your problem correctly. But when I creat a ticket, I can chose the version of software in a drop down menus that I added or write the version in the field that I added in customer interface. It works.

Then, when you go in the user interface and you zoom on the ticket, do you see this field? Thanks, Ugo