Email and customerIDs don't have to relate to each other. A CustomerID is,
essentially, a tag, label, group, or folder. It might be an email address or
a Company Name. Pick your analogy.
Read more here: http://forums.otrs.org/viewtopic.php?f=60&t=7531
http://forums.otrs.org/viewtopic.php?f=60&t=7531
On Thu, Mar 31, 2011 at 7:21 AM, Muhammad El-Sergani
Hi all,
In our case, we deal with customers, that may email us from one or more email address. i.e.: trouble tickets might be opened from emails abc@example.com, def@example.com and/or support@example.com, Example.com being the customer company.
Looking into the system, all three emails will have 3 separate CustomerIDs, and thus, will be dealt with as 3 different customers.
Could someone help shed some light please?
Best Regards, Muhammad El-Sergani.
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