Re: [otrs] Questions about ticket lock

Your setup sounds ok.

Take a look on the UncountedUnlockTime config option

I had left Default.pm untouched, and did not use UncountedUnlockTime in Kernal/Config.pm, so the values were the default ones. The test was done this morning, friday morning actually, so the unlocktime should have been counted. I pasted the defaults from Default.pm, only removing the whole friday line, and it worked ! If I add the friday line again, it does not work anymore.

Martin Edenhofer

Brice