
Yes I have several defined for different groups/queues. Email is making it
in, but i currently am randomly receiving these errors as output from the
cron job. At this point i just want to know if there are emails not making
it in when this occurs or if there is any logging happening(or that can be
turned on) for each piece of mail coming in and whether it made it in or
not. if i could even figure out which email is causing it then i'd have more
to go on...
I can't push otrs into production if it's going to miss emails.
Thanks,
Calvin
On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate
Hi Calvin,
Have you configured the mail id in admin area ->System -> Email Address. If not define there and check it again.
Regards Sourabh Sarwate
On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt
wrote: Any idea what this is? Does this indicate that mail is not making it into the ticketing system?
-----Original Message----- From: Cron Daemon [mailto:root@localhost.localdomain] Sent: Monday, February 15, 2010 1:00 AM To: root@localhost.localdomain Subject: Cron
/opt/otrs/bin/PostMasterMailbox.pl >> /dev/null ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 2010
Message: Found no ID for 3!
Traceback (18350): Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID (v1.416.2.8) Line: 3209 Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 378 Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245 Module: Kernel::System::PostMaster::Run (v1.83) Line: 351 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 2010
Message: Found no ID for 3!
Traceback (18350): Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line: 1762 Module: Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) Line: 47 Module: Kernel::System::PostMaster::Run (v1.83) Line: 387 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
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