I wasn't using "localhost" in the otrs.Set Passwd command. My bad!
Im in. Ive configured a few agents.
Unfortunately, mail is not getting to OTRS, but that's another problem
(rolls eyes)
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Himanshu Arora
Sent: Monday, July 18, 2011 11:09 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] resetting root password
Hey,
Try "root@localhost" as the username and the default password as "root"
if you really want to reset the root password
from the command line interface, locate for the shell script provided by the
otrs only
"OTRS_HOME/bin/otrs.SetPassword.pl root@localhost password123"
after this you would be able to login via web with the user "root@localhost"
password "password123"
~Him
On Tue, Jul 19, 2011 at 8:09 AM, Robert Woodworth