12 May
2006
12 May
'06
3:06 p.m.
Alan McKeown wrote:
Have started using OTRS in a limited sort of way as I am still truggling with some details on set-up. In the create ticket screen at the bottom there is a time units section. What does this mean? is it hours spent?
It is whatever unit you decide to use in your environment. In my company we use it for minutes spent. Nils Breunese.