Are you logged in with root@localhost ? On 15.01.2013, at 13:46, Antonio Sarmiento wrote:
Hi, I'm trying to restrict the values shows in a phone ticket for a Dynamic Field, depending on the Service selected using the following ACL in config.pm :
$Self->{TicketAcl}->{'250-ACL-CATEGORIA'} = { # match properties Properties => { # current action match properties Frontend => { Action => ['AgentTicketPhone','AgentTicketEmail'], }, # current ticket match properties Ticket => { Service=> ['INCIDENTES::Comunicaciones::REDES'], } }, # return possible options (white list) Possible => { Ticket => { DynamicField_DF1 => ['HUB','WIFi'], }, }, };
But it don´t work because shows the 8 values stored in DF1
The names of services are ok and name and key of the dynamic field is the same Dynamic field where defined, store with data and declare in phone ticket Other ACL which not involves Dynamic fields are working ok win7,OTRS3.1.12, ITSM3.1.7,Mysql
Somebody could help me?
I appreciate your help
Best regards
Antonio
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Cheers, Nils -- http://webint.cryptonode.de / a Fractal project