22 Jan
2013
22 Jan
'13
7:23 a.m.
Den 22-01-2013 08:18, Lars Jørgensen skrev:
The ticket is closed while in queue B. The customer follows up. The ticket is not locked to the last owner, but re-opened as unlocked.
Actually, just forget about me. The ticket was never moved to queue B, I just thought that it was. Just checked the history of the ticket, and things seems to be right. Must be lack of coffee. Sorry. Lars