Thanks.
> No, I mean it ... you can store the number in a different Customer User >field and have the CustomerID be email, for instance.
Where do I do this?
From: Gerald Young [mailto:crythias@gmail.com]
Sent: 11 April 2013 02:33 PM
To: jasonm@cat.co.za; User questions and discussions about OTRS.
Subject: Re: [otrs] Changing the Ticket Dashboard
> The customer ID is not really useful as it is a number nobody can relate to
Then use something that you can relate to :)
No, I mean it ... you can store the number in a different Customer User field and have the CustomerID be email, for instance.
But by default, only what's directly in the ticket is displayed on the dashboard.
There are people who have extended the dashboard information to reflect more Customer information, but this is what's available in core.
On Thu, Apr 11, 2013 at 8:11 AM, Jason Marshall <jasonm@cat.co.za> wrote:
Hi All
How can I customize the ticket Dashboard?
I would like to add the customer details in there?
Company details
Customer (e-mail)
The customer ID is not really useful as it is a number nobody can relate to.
As a feature request I would like to be able to customize my dashboard view. J
Kind Regards
Jason MarshallCathexis Technologies
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