30 Jun
2011
30 Jun
'11
7:20 p.m.
Dear TechFan, On 30.06.2011, at 17:25, TechFan wrote:
I am trying to set X-OTRS-State-PendingTime using a Postmaster Filter from incoming message. I am unsure what format of data I need to supply in order to properly set this Header?
Is that a number of minutes? Is it a specific data time?
Try to use an ISO format as described in $OTRS_HOME/doc/X-OTRS-Headers.txt in your installation: X-OTRS-State-PendingTime: 2007-03-20 00:00:00 --------------------------------------------- Set pending time of ticket! Be careful! For FollowUps use X-OTRS-FollowUp-State-PendingTime. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project