Well I posted this problem under "cron job failures" but I think it's really a permissions problem? If I try to execute "UnlockTickets.pl" for example in /opt/otrs/bin, as the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error. But if I execute it as root - it runs fine. This particular script is owned by "otrs" though. Most of the others are owned by "apache". (I'm running centos 5) A good systems admin could fix this, but I'm certainly not that. :) Help is appreciated. Joe -- Joe Ersinghaus Information Technology & Communications New Mexico Department of Agriculture/New Mexico State University MSC 3189, P.O. Box 30005 Las Cruces, NM, USA 88003-8005 Phone: (505) 646-7094 Fax: (505) 646-1841