Be sure to look over that carefully. On my system, if I change the schedule of a cronjob, or set any others to run as otrs, and then use rcotrs restart, it will remove excess jobs and revert schedules to the way they were originally.
-----
Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
-----Original Message-----
From: Al Al [mailto:al_al_al@mail.com]
Sent: Tuesday, March 01, 2005 10:03 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Timed unlocking of tickets on OTRS 1.3.2
Victor,
Thanks for your reply. You sent me on the right track.
The problem was that the "unlock" cron job was running hourly, yet the queue's unlock timeout was sub-hourly. I set the unlock cron job to run every minute, and that solved the problem.
To the developers/packagers - Maybe to get rid of this confusion, the unlock cron job should run each minute by default, or the unlock timeout should not have sub-hourly granularity?
Thanks again,
Al Amin Khaef
----- Original Message -----
From: victor.rodriguez@valmesa.es
To: "User questions and discussions about OTRS."
Hi!
I not sure, as I haven't done it yet, but maybe you have to setup the cron jobs related to this actions. Take a look at http://doc.otrs.org/1.3/en/html/cronjob.html
Bye!
On 28 Feb 2005 at 15:58, Al Al wrote:
Hello,
Are there any gotchas to using the per-queue ticket lock timeouts on OTRS 1.3.2? I try setting the value, but tickets simply aren't being automatically unlocked. Am I missing something?
Thanks, Al -- ___________________________________________________________ Sign-up for Ads Free at Mail.com http://promo.mail.com/adsfreejump.htm
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- ___________________________________________________________ Sign-up for Ads Free at Mail.com http://promo.mail.com/adsfreejump.htm _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/