Hi Paul, On Wed, Apr 09, 2003 at 02:37:30AM -0400, Paul wrote:
No, not split tickets. What I'd like is just like the "New e-mail" button in Outlook or Eudora, etc. There are many times when an agent has to initiate contact with a client and presently have to do it via an external e-mail program. OTRS is currently setup for INTAKE only.
What I have in mind is similar to the PhoneView, HOWEVER with a blank "TO" field and a selectable "FROM" field. For example:
To: <Enter e-mail address or customer> From: Drop down box with queues Subject: <Enter subject> [...]
Ohh now I got it. .-) It's not implemented yet. I put it on the TODO list. A good idea. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl