Hi Mathias For example I want to send out some sort of alert - saying the network is going to be interrupted for a time. I would like to 'Tickets > New Email Ticket' then when I choose 'From queue' have queue called 'Network Advisory' for example which contains a text temple (this I can do) but also to automatically fill out the To and CC field with the email addresses of the people who need to know about the alert. Regards Paul -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mathias Bräunling Sent: Monday, October 21, 2013 10:51 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Pre-populate email addresses Hi Paul, could you give a little more detail about this? Which addresses do you want to prepopulate? --Mathias Am 17.10.13 13:36, schrieb Paul Simons:
Hello Is there any way of pre-populating the To: and CC: fields in a response email? Thanks in advance Paul
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