31 Jan
2007
31 Jan
'07
12:38 p.m.
Hi, I wonder if it's possible to get the lastest article in the ticket-history in the queue-view. By default the orginial ticket-text (last customer reply?) is shown there. My agents would like to see the latest article there and if possible also when using the Zoom-Function the latest article should be shown. thanx max -- ------------------------------------------------------------ EasternGraphics - visualize your business Max Bidlingmaier Administration http://www.EasternGraphics.com phone: +49 3677 67820 EasternGraphics GmbH - Albert-Einstein-Strasse 1 - DE-98693 Ilmenau Geschaeftsfuehrer - Ekkehard Beier, Volker Blankenberg, Frank Wicht Amtsgericht Jena - HRB 304052