Re: [otrs] Installer problem

On Wednesday, October 22, 2003 9:14 PM Matteo Forni wrote:

$Id: Installer.pm,v 1.26 2003/09/28 20:32:07 martin Exp $

Thx for the help, I'm sure we will find a solution!

I'm sure we will. Calling the installer.pl from a browser gives a 500? You're using A1 or A2 ? I believe RH8 comes with A2 "only". So be sure to use neither apache-perl-startup.pl nor apache-httpd-include.conf. There were rumors about /etc/ld.so.conf being somewhat broken on RH8: Read this from a previous post to the list: "Have you double checked your /etc/ld.so.conf for any discrepancies? On my last installation of RH 8.0, I had to not only make modifications to the path, but to the lib paths in /etc/ld.so.conf to include my /usr/lib and /usr/local/lib, then re-run ldconfig to rebuild the cache..." At last, tell the exact file name of the rpm you used and where you downloaded it. Robert Kehl

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: mercoledì, 22. ottobre 2003 21:13 To: User questions and discussions about OTRS. Subject: Re: [otrs] Installer problem

On Wednesday, October 22, 2003 8:55 PM Matteo Forni wrote:

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I tried but when it gives me the 500 error and when I try to run ./installer.pl from the command line:

[Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in

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substitution (s///) at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 44. [Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 56. [Wed Oct 22 20:53:37 2003] installer.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 75.

What is the file Id of installer.pm? Read line 5, please.

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Help me please!

At least, we try to. Heads up, Matteo, we'll get you through.

Robert Kehl

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**************************** Matteo Forni New Solutions Kraus e Moor Technical Administrator Tel: +41 (0)79 636 00 03 matteo@newsolutions.ch

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: mercoledì, 22. ottobre 2003 20:47 To: User questions and discussions about OTRS. Subject: Re: [otrs] Installer problem

On Wednesday, October 22, 2003 3:52 PM Matteo Forni wrote:

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In the log file: [Wed Oct 22 15:29:54 2003] [error] [client 212.254.30.2] Premature end

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of script headers: /opt/otrs/bin/cgi-bin/ installer.pl

Recheck the syntax of your Config.pm file, there must be something wrong. Always add your settings between the huge comment blocks "Start

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of your own config options!!!" and "End of your own config options!!!"

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- nowhere else. Leave everything untouched.

If you think you messed up your Config.pm, create a fresh one and start over:

mv /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config.pm.bad cp /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm

hth,

Robert Kehl

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