The user names should stay the same. So changing the LDAP authmodule settings in Config.pm should take care of it then?

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Karl Browning

German Mutual Insurance

Network Administrator

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Tuesday, December 03, 2013 9:24 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing domain of users

If the users have the same username and are not logging in with full SPN/ or DOMAIN\username or username@domain, this shouldn't be a problem -- changing authentication source won't disrupt their tickets

if there will be a translation of usernames, this will be tricky. It's possible to mass update via generic agent ... one at a time, or you can use a spreadsheet to create SQL query to update and replace within the ticket 

On Tue, Dec 3, 2013 at 8:05 AM, Karl Browning <Karl.Browning@heartland-ins.com> wrote:

I have active directory integration running prefect on the current domain, and this is how users currently log in. We are in the process of moving to a new domain, however, and I need to be able to keep the users running with the tickets they currently have. Has anyone done this before? Tips, pointers, how-to’s available?

Thank you.

--

Karl Browning

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