1) Create an LDAP db with your “contacts”, why wouldn’t that work?

2) Huh?

-Andy Lubel

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Julien CHAMPSEIX
Sent: Sunday, November 18, 2007 2:24 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

Any body have any idea about my request ?

Kinds Regards,

Julien.

De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX
Envoyé : vendredi 16 novembre 2007 10:49
À : otrs@otrs.org
Objet : [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
Importance : Haute

Hello Everybody,

I have 2 request for the OTRS community :

1)

I would know how it’s possible to add or create an address book into OTRS ? If yes how can I enable it or create it.

And what in the future OTRS will ask LDAP Address book in order to transfer some ticket or other option.

2)

I would link automatically an ticket with a OTRS FAQ documentation following the Queue. Someone could say to me how do it.

Best Regards,

Julian.