Hi Adrian,

No, it's not possible. We needed to do the same and had to hack Kernel/System/Ticket/Article.pm.

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of adrian guevara
Sent: Wednesday, June 04, 2008 8:12 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] remove ticket hook divider, etc...

Hi Guys,

It's me again :)

Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn't seem to work.

Cheers,

Rebs