Another way for checklists could be dynamic fields with the &quot;show only certain dynamic fields per queue&quot; <div><a href="http://forums.otterhub.org/viewtopic.php?f=60&amp;t=8032">http://forums.otterhub.org/viewtopic.php?f=60&amp;t=8032</a><br>
<br><div class="gmail_quote">On Wed, Oct 17, 2012 at 10:20 AM, Alvaro Cordero <span dir="ltr">&lt;<a href="mailto:alvaro@gridshield.net" target="_blank">alvaro@gridshield.net</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hello, I believe the best aproach you can have is the ticket template setting in Sysconfig. You can create a questionnaire and put it in a template, for specific, queue, service and SLA if you wish, then when the agent or the customer choose the desired template.<br>


<br>You can get that with an extension package called KIX4OTRS, its a very good package, not just for that but for other stuff. <br><a href="http://www.cape-it.de/current-kix4otrs.html" target="_blank">http://www.cape-it.de/current-kix4otrs.html</a><br>


<br>Release notes:<br><a href="http://www.cape-it.de/news-en/items/new-release-kix4otrs-42-for-otrs-31-available-immediately.html" target="_blank">http://www.cape-it.de/news-en/items/new-release-kix4otrs-42-for-otrs-31-available-immediately.html</a><br>


<br>Or you can get he addons from OTRS AG.<br><br>Regards<br><br><div class="gmail_quote"><div><div class="h5">On Wed, Oct 17, 2012 at 7:32 AM,  <span dir="ltr">&lt;<a href="mailto:S.Krueger@aswo.com" target="_blank">S.Krueger@aswo.com</a>&gt;</span> wrote:<br>


</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><font face="sans-serif" color="#0021bf">Hi !</font>
<br>
<br><font face="sans-serif" color="#0021bf">I want to use something
like &quot;check lists&quot;.</font>
<br><font face="sans-serif" color="#0021bf">That means, I want to
have lists with questions , which should be answerd during the creation
of the ticket, to make the processing of the ticket easier.</font>
<br><font face="sans-serif" color="#0021bf">That lists should be flexible
and should change in depence of my choosen queue.</font>
<br>
<br><font face="sans-serif" color="#0021bf">I hope, I could explain
my wishes :-)</font>
<br>
<br><font face="sans-serif" color="#0021bf">We use version 3.1.10.</font>
<br><font face="sans-serif" color="#0021bf">Any hint is welcome.</font>
<br>
<br><font face="sans-serif" color="#0021bf">Best regards, Stefanie</font>
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<br clear="all"><br>-- <br>___________________________<br>Alvaro Cordero Retana<br>

Consultor de Tecnologias<br>Gridshield Monitoreo de Redes e<br>Infraestructura.<br>2258-5757 ext 123<br><a href="mailto:alvaro@gridshield.net" target="_blank">alvaro@gridshield.net</a><br><a href="http://www.gridshield.net" target="_blank">www.gridshield.net</a><br>



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