[otrs] Changing "Type" and "Priority" from an open ticket

10 Feb 2009

      Hello

I am trying to add the dropdown menus for "Type" and "Priority" on the "AgentTicketPriority.dtl" template to the "AgentTicketZoom.dtl" template. 

This would mean that, instead of having to click "Amend" from an open ticket before submitting a form which then changes the type or priority, we could change the ticket or priority directly from an open ticket.

I have tried copying the following code

<!-- dtl:block:Type -->
                <tr>
                  <td colspan="2" class="contentkey">$Text{"Type"}:</td>
                  <td class="contentvalue">$Data{"TypeStrg"}</td>
                </tr>
<!-- dtl:block:Type -->

and 

<!-- dtl:block:Priority -->
                <tr>
                  <td colspan="2" class="contentkey">$Text{"Priority"}:</td>
                  <td class="contentvalue">$Data{"PriorityStrg"}</td>
                </tr>
<!-- dtl:block:Priority -->

to the "AgentTicketZoom.dtl" template but that doesn't seem to do the trick. 

Can anyone give me some directions on how to proceed?

Thanks a lot

Bis

[otrs] Changing "Type" and "Priority" from an open ticket

bis