I started on OTRS 1 week ago and it's a great tool.

I would like to know if it is possible to send an e-mail to all my customers.

In fact, If I understand all customers are, by default, in the group "users".

So I used the "Admin notification" and I selected the group "users" and checked "Also send to the customers in groups".

All agents/admins received the e-mail but not my customers. Is it normal ?

Have you any suggestion ?

Thanks in advance.

Regards,

Cheupi