[otrs] Email option in Queue view

Hi, the email option to send "empty" email to a ticket creator is now blanked out or not available in my otrs. This has been working and I do not believe I changed anything. How do I get this email option back to respond to ticket queries? This is in the ticket view at right under Contact Customer the phone option is there, email has dropped out. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support