Re: [otrs] Priority Status does not stick to what its set to.

Hello, dOE, I have a feeling that you either 1. mix things up between ticket type and priority 2. you use localized version of the user interface and you're trying to translate back to English on the fly. 3. doing something completely special I can't imagine May I suggest you switch the user interface to English and try to ask your question again with exact references to the elements and fields you see? We will try to help you then. Regards, Anton. 2008/12/12 dOE

Can any one offer anything regarding this issue?

On Fri, Dec 5, 2008 at 11:09 AM, dOE wrote:

...

Hello,

I am very very much an OTRS n00b, and have inherited the system from previous IT employee.

Our Build is: OTRS Version: *2.1*, patch *4*, last updated on *January 2007

*My question is regarding the status set to the tickets priority. When the priority of a ticket has been set to "High", and we go back into the ticket its priority has downgraded to default.

I am sorry if my description is vague, but I do not know a whole lot about the software.

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