16 Apr
2004
16 Apr
'04
4:49 p.m.
On Fri, Apr 16, 2004 at 12:17:55PM -0400, Covert, Jake wrote:
Can you give a practical example of how this feature would be used?
A customer sends an email with two questions (to different topics). So "split" the ticket and move one ticket to "Queue A" and the other ticket to "Queue B". -Martin
Martin Edenhofer wrote:
On Fri, Apr 16, 2004 at 10:03:00AM -0600, Tyler Hepworth wrote:
In addition to "forward", I noticed there is an option to "split". What is that?
So you can split/copy an ticket.
Tyler Hepworth
Martin Edenhofer
Jake Covert