Did some searching on bugzilla for this and found this bug. Looks like
we need to download the new (older perl) build (2.2.1-002-win32.exe) for
me.
From http://bugs.otrs.org/show_bug.cgi?id=1878:
------- Comment #7 http://bugs.otrs.org/show_bug.cgi?id=1878#c7 From
Manuel Hecht mailto:manuel.hecht@otrs.com 2007-07-16 14:32:03 [reply
http://bugs.otrs.org/show_bug.cgi?id=1878#add_comment ] -------
Hi @ all
We found the reason of this problem. A bug in ActivePerl 5.8.8.820 was
the
reason of the error.
We downgraded ActivePerl to version 5.8.8.819 and it works fine now!
Affected Packages:
-otrs-2.0.5-001-win32.exe
-otrs-2.1.7-001-win32.exe
-otrs-2.2.1-001-win32.exe
Improved Packages:
-otrs-2.0.5-002-win32.exe
-otrs-2.1.7-002-win32.exe
-otrs-2.2.1-002-win32.exe
Best regards,
Manuel Hecht
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
pri pri
Sent: July 17, 2007 08:57
To: otrs@otrs.org
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
hi there..
even i have the same apache problem and from today i started getting the
perl error as well. perl.exe keeps giving some memory read failure but
does not affect the working of the system so far. if you find any
solution or why its happening please do let me know.
thank you
________________________________
From: "Frank Wakelin"
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions about OTRS.org"
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
Date: Tue, 17 Jul 2007 08:46:59 -0700
Ron did you ever find a solution to this?
I'm having the same problem as well - when this occurs apache
stops, and thus so does my helpdesk.
[Mon Jul 16 22:35:28 2007] [notice] Child 10852: Process
exiting because it reached MaxRequestsPerChild. Signaling the parent to
restart a new child process.
[Mon Jul 16 22:35:28 2007] [notice] Parent: Received
restart signal -- Restarting the server.
[Mon Jul 16 22:35:28 2007] [warn] (OS 10038)An operation
was attempted on something that is not a socket. :
setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed.
[Mon Jul 16 22:35:29 2007] [notice] Child 10852:
Released the start mutex
[Mon Jul 16 22:35:30 2007] [notice] Child 10852: Waiting
for 250 worker threads to exit.
[Mon Jul 16 22:35:30 2007] [notice] Child 10852: All
worker threads have exited.
[Mon Jul 16 22:35:30 2007] [notice] Child 10852: Child
process is exiting
[Mon Jul 16 22:35:35 2007] [notice] Apache/2.2.4 (Win32)
mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations
[Mon Jul 16 22:35:35 2007] [notice] Server built: Jan 9
2007 23:17:20
[Mon Jul 16 22:35:35 2007] [crit] (22)Invalid argument:
Parent: Failed to create the child process.
[Mon Jul 16 22:35:35 2007] [crit] (OS 6)The handle is
invalid. : master_main: create child process failed. Exiting.
[Mon Jul 16 22:35:35 2007] [notice] Parent: Forcing
termination of child process 36
Also, while I'm looking at the console occationally perl.exe
crashes on occation - this doesn't seem to stop apache at that time
however.
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of Dan Gardiner
Sent: July 17, 2007 03:44
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
I'm also observing the same behaviour....
We are testing OTRS 2.2.1 over Windows XP
[Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting
because it reached MaxRequestsPerChild. Signaling the parent to restart
a new child process.
so I'm eagerly watching this thread in case someone has dealt
with this succesfully....
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of pri pri
Sent: Tuesday, July 17, 2007 06:25 AM
To: otrs@otrs.org
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
hi there..
i am encountering the same problem. did u find a solution for
this problem. if you do please let me know.
thank you
________________________________
From: "Ron Plasse"
Reply-To: "User questions and discussions about
OTRS.org"
To:
Subject: [otrs] Apache ERROR: MaxRequestsPerChild
Date: Wed, 27 Jun 2007 17:09:19 -0700
Hello,
I am new to OTRS and I am trying to get my test
environment stable before rolling it out to our technical support team
for help desk operations. Apache is exiting unexpectedly after
approximately 3 hours when I have two agent clients connected to the
server with the QueueView page displayed. The page is refreshing on a 2
minute interval in each Internet Explorer window. If I dont have any
agents connected then Apache does not exit unexpectedly. I have not
changed the Apache configuration from what the installer configured. The
Apache error log is below from the time Apache was started till the time
it exited. I did a search on Google and it looks like other users have
had similar issues, but all the text is in German and all I can make out
is the Apache logs. Hopefully someone has a solution.
I have installed OTRS 2.1.7 using the installer
otrs-2.1.7-001-win32.exe into the following VMWare Server environment.
- Windows Server 2003 R2
- 768 MB of RAM
- 100 Mb LAN
- 20 GB C: drive
[Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32)
mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations
[Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9
2007 23:17:20
[Wed Jun 27 12:04:33 2007] [notice] Parent: Created
child process 2028
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child
process is running
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired
the start mutex.
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting
250 worker threads.
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting
thread to listen on port 80.
[Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process
exiting because it reached MaxRequestsPerChild. Signaling the parent to
restart a new child process.
[Wed Jun 27 15:26:37 2007] [notice] Parent: Received
restart signal -- Restarting the server.
[Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released
the start mutex
[Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32)
mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations
[Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9
2007 23:17:20
[Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument:
Parent: Failed to create the child process.
[Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is
invalid. : master_main: create child process failed. Exiting.
[Wed Jun 27 15:26:45 2007] [notice] Parent: Child
process exited successfully.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting
for 250 worker threads to exit.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: All
worker threads have exited.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child
process is exiting
Thank you in advance for any help that can be provided.
Thanks,
Ron
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