Re: [otrs] Re: a few questions about customizing auto-reply and ticketstatus

Hi Martin, I've found the current FAQ links to notification parms For OTRS 2.1 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70 For OTRS 2.2 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=186 Bye Gabriele ----- Original Message ----- From: "Martin Hamant" To: Sent: Thursday, August 09, 2007 11:52 AM Subject: [otrs] Re: a few questions about customizing auto-reply and ticketstatus Le Thu, 9 Aug 2007 11:24:22 +0200 Martin Hamant écrivait:

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- On customer follow-up, becomes something like "[Ticket#2007080922000013] [Ticket#20070809 [...]". I would like to get the ORIGINAL ticket subject, that's why I hope i can use a properties of OTRS_TICKET_*

I'm still working in that : help would be appreciated ! :)

unfortunately properties available doesn't help for what I need :(

Fixed... I found the answer by importing the mailman ML mbox archive in my mail client, and then performing searchs. I found in a mail (21/06/06) which list all availables properties, and point out a FAQ link (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=70) , which is dead :P Hopefully, the man has posted value as plain text in his answer, I repost here today because I think it could be usefull for someone: --------------- Unfortunately it seems not all are working correctly.... a) All params of the latest customer article: e. g. [...] Also possibe but depends on used action: (for note or owner update comments) [...] b) All possible OTRS config settings: e. g. [...] c) Ticket owner options: e. g. [...] d) Options of the current user who requested this action: e. g. [...] e) Options of the current customer user data of this ticket: e. g. [...] Note: For more tags have a look into your "CustomerUser" Kernel/Config.pm options. All tags under "Map => [...]" are possible. f) Options of the ticket data: e. g. -- Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/