in redhat like system there a service otrs that runs in runlevel 2345 that populates otrs crontab over more other things. one of this is otrs.PendingsJobs.pl (as defined in file pending_jobs in /opt/otrs/var/cron/). This, by default, is executed at every 45 of every 2 hours and does closure and/or notification about ticket that has exceeded pending time and unlock unlockable tickets
Thanks Marco,
Can you help shed some more light about how this goes in general?Thanks and Best Regards,
Muhammad El-Sergani.
On Mon, Apr 18, 2011 at 4:06 PM, Marco Vannini <marco.vannini@gmail.com> wrote:
---------------------------------------------------------------------otrs.PendingJobs.pl in cronOn Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani <msergani@gmail.com> wrote:
ad the timer set to 10 minutes in the future.
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