Hello all,

I’ve installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything is working fine but when ever any ticket generates in OTRS System, the auto-reply doesn’t send the details to the customers and I’m getting the following error message :

Wed Feb 28 17:20:03 2007

notice

OTRS-PM3-10

Sent no 'auto reply' for Ticket [2007022810000341] ("xyz" <xyz@abc.com>) because the sender doesn't want a auto-response (e. g. loop or precedence header)

Thanks in advance

Deepak

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