Hello guys, It's regarding OTRS 2.2.1: When I want to reply to a ticket I'm getting message: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Sep 10 13:50:18 2007 Message: SMTP authentication failed! Enable debug for more info! Traceback (2700): Module: Kernel::System::Email::SMTP::Send (v1.12) Line: 75 Module: Kernel::System::Email::Send (v1.28) Line: 490 Module: Kernel::System::Ticket::Article::ArticleSend (v1.142) Line: 1596 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 The problem is, that username and password are correct - system is downloading messages from this account and putting them into queues. I just can't reply, also notifications are not sent. How can I enable this so called "debug" ? Any help would be appreaciated. Thanks, Best regards, Maciej Łoszajc IT Administrator www.faberpolska.pl