I just remembered how I did this after the last upgrade, I
edited:
Kernel/Modules/AgentTicketCompose.pm
and commented out:
# add not local
To addresses to Cc
# for my $Email
( Mail::Address->parse( $Data{To} ) )
{
# my
$IsLocal =
$Self->{SystemAddress}->SystemAddressIsLocalAddress(
#
Address =>
$Email->address(),
#
);
# if (
!$IsLocal )
{
#
if ( $Data{Cc} )
{
#
$Data{Cc} .= ',
';
#
}
#
$Data{Cc} .=
$Email->format();
#
}
# }
Can I put a feature request in for an option to stop this
from happening?
Hello
all,
I migrated from
2.2.6 to 2.3.4 on another system. The 'cc' field now seems to be auto filled
with the OTRS email so when an agent replies it sends the email to OTRS and an
extra reply gets added to the ticket (ie, it email itself). Can anyone tell me
where I can find the config parameter to stop this from
happening?
Thanks,
Josh.