Hi Arthur,

The link doesn’t work?

Rosanna

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arthur de Pauw
Sent: 11 February 2010 19:00
To: User questions and discussions about OTRS.
Subject: Re: [otrs] How to add extra info on Agent Dashboard

Hi,

You might want to check this: http://lists.otrs.org/pipermail/otrs/2009-August/027771.html

cheers

arthur

On Thu, Feb 11, 2010 at 6:24 PM, Marretta, Rosanna <Rosanna.Marretta@yrclogistics.com> wrote:

Hi,

Can somebody please tell me which file I need to edit to add the name of the customer to the Agent Dashboard.  I would like to see at a glance who the calls are from.

Thanks,

Rosanna

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cheers,
arthur