Alex, What version are you installing? Linux, Win etc. Also you have to edit the config.pm file in the kernel folder to your needs. Users don't need to register to send tickets (Keep reading). BTW, I installed OTRS on a window 2000 box and used edit plus to edit the files. http://www.editplus.com/ good luck -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alex Sent: Thursday, January 20, 2005 4:14 PM To: otrs@otrs.org Subject: [otrs] ticket creation w/o registration Hello all, I've just installed otrs and don't configure it fully. There is some missing in docs I think, because there is no any chapters about how to get starting or step by step configuration. It's really difficult.. While I'm trying to configure it I have a question. Is it possible to make that the customers don't have to register first for posting the tickets. Maybe it's possible to have a form where they just put their name, email and message and when submit it they receive password and I have a ticket in system. Would be it's possible to do as I want? Thanks. -- Best regards, Alexander _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/