TNX Nils, I'll try the links you sent me
Julio Cesar Angulo Quiroz
Telf.: 997066155
De:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils
Leideck
Enviado el: Viernes, 10 de Diciembre de 2010 02:45 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] hide states by type
Dear Julio,
you should consult our documentation and read the part about
using ACL setups!
My friend Daniel Ciaglia wrote a nice OTRS Blog entry about
the use of ACLs to control ticket status.
Cheers, Nils
On 10.12.2010, at 18:58, DM_Julio Angulo wrote:
Hi team, I
have a question, it may be possible to hide states for each type of ticket.
example
ticket type: incident status: open and closed
ticket type: Problem, status: pending and merge
and only one guy can see the state you want.
Julio Cesar Angulo
Quiroz
Telf.: 997066155
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Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a
Fractal project