HI,

This is my 1st post to this list, and you'll have to bear with me as I'm not a Linux person at all. Strictly windows I'm afraid.

Anyway this is my setup

OTRS: 2.0.3

OS: CentOS Release 4.3 Final 2.6.9-34.ELsmp

MYSQL: MySQL version 4.1.12

4 working OTRS databases running and am trying to set up a 5th

I have

copied one of the working databases and set up all the tables

copied the file structure and amended all the config files so all the paths / authentications are correct

amended the httpd.conf file to include the new otrs database

amended config.pm so it has a new id number for tickets

included a DNS entry for the virtual host mapping 10.0.1.75 to projectsit

created a virtualhost entry for 10.0.1.75 that exactly (except for the IP) matches the other virtual host entries for the 4 working databases

chmod all directories and files in the new structure to 777 to ensure there are no permission restrictions (in an effort to get it working)

added the relevant mysql user to be able to do everything in MYSQL on the relevant database on username@% and username@localhost

stopped and restarted mysql and httpd (many times - after making each change)

commented out the .htaccess stuff in httpd.conf, then put it back in

created an .htaccess file under /opt/projectsit then removed it again

Researched .htaccess errors and (13)Permission denied errors in multiple places and tried a variety of things suggested

And am now at a loss - Any help anyone can give would be appreciated, as I need to set up 2 more databases after these ones on this server.

The error I am getting in the apache errror file is

[Thu Nov 22 17:02:47 2007] [crit] [client 10.0.100.1] (13)Permission denied: /opt/projectsit/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable

The error in IE or Mozilla is

Forbidden (403)

You don't have permission to access / on this server. (MY COMMENTS or /projectsit or /projectsit/index.pl or any combination with the IP address that resolves to projectsit MY COMMENTS END)

Apache/2.0.52 (CentOS) Server at projectsit Port 80

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