if your company runs on a gmail account i would realy realy think about moving on to the real world. And about your problem, in the admin area there is a littel buton called "postmaster POP3 Accounts" if it doesn't work you need to install otrs properly like the manual says! http://doc.otrs.org/2.0/en/html/c218.html Thomas ibrahim ALIZ wrote:
Hi everybody,
I am a bit new to OTRS, and testing the system for my company.
I have some problems to configure OTRS while receiving emails. I want to receive emails from a POP3 account. It seems not complex, but I still can't receive any mails for the system..
For example, is it possible to configure OTRS to receive the emails from a gmail account. If it is how shall I configure the POP3 account in the OTRS.
And I also need some information to make it clear. When I configured this POP3 acc. will OTRS system receive all the emails instead of the other acc.??
Thanks for any answer,
ibrahim
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