Alan,<br><br>Think about how each type of &quot;user&quot; logs into otrs. Customers use customer.pl and admins use index.pl and there are two seperate database tables to store information about each type of user. So, to answer your question yes and no.
<br><br>Just create them with the same username and password under the &quot;user&quot; type as their &quot;customer&quot; type and there you go, you have successfully created them as both a customer and admin user.<br><br>
Good luck.<br><br><br><br><div><span class="gmail_quote">On 9/8/06, <b class="gmail_sendername">Alan McKeown</b> &lt;<a href="mailto:Alan.McKeown@joraph.com">Alan.McKeown@joraph.com</a>&gt; wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">All,</span></font></p>

<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I need to set-up some internal queues for admin and
infrastructure. Is it possible that the customers can also be the agents?</span></font></p>

<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">i.e. I have 2 guys set-up as agents for the infrastructure
queue but they are also the customer. I am not sure I fully understand if this
will work</span></font></p>

<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">regards</span></font></p>

<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Alan.</span></font></p>

<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">&nbsp;</span></font></p>

<p><font face="Arial" size="1"><span style="font-size: 7.5pt; font-family: Arial;">Alan Mckeown<br>
JoraPh Consulting Ltd</span></font> </p>

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