OTRS Administrators,

I am running OTRS 2.3.1 on a Solaris 10 server.  When my customers “zoom” in on one of their tickets they do not see the Subject name in the response section of the ticket.

As near as I can tell, the value “$QData{"Subject"}”, which is being passed to the HTML document by the template ‘CustomerTicketZoom.dtl’, is blank when, in fact, it should have the same value as the Subject shown at the beginning of the ticket.

Can anyone tell me why this value would be blank?

Thank you,

David Buice

Infrastructure Specialist/SDC-INT 2032653

ITIL Foundation Certified

EDS, an HP Company

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