Hi,

I am having trouble setting up helpdesk operatives. I have set-up customers and assigned them to groups and this appears to work ok. I have set-up a number of queues and tried to assign them correctly, I think.

 

When I log in as a customer I click on the 'To' section and select the queue I want. I then fill in all the other details and send the email. When I log in as one of the users in the queue selected by the customer I do not receive an email. Can anyone help me please.

 

 

regards

 

 

Alan.