[otrs] webtickets and owner

2 Feb 2005

      Hello otrs,

  I made a test web form for posting tickets through web. The problem
  is that for these tickets owner set incorrectly. For example, I
  have agent1 with new ticket notification option and queue Technical
  Support. When I post a ticket, owner for that ticket is always
  admin( ex. root@localhost). However, agent1 got notification about
  new ticket.
  For tickets I set the following lines in email header:

  X-OTRS-SenderType: customer
  X-OTRS-ArticleType: webrequest
  X-OTRS-Queue: Technical Support

  What's wrong and why I have wrong owner? Thanks.

-- 
Best regards,
 Alex