I need it too, I'm planning to create something using Crystal Reports onto my network, but a shared / open solution will be best.
 
anybody would like to collaborate to create them ?
 
using which tools ?
 
Simone
-----Messaggio originale-----
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Per conto di BALAN, Daniel
Inviato: marted́ 7 febbraio 2006 11.24
A: otrs@otrs.org
Oggetto: [otrs] OTRS Reporting modules

Hello otrs,


Does any one implemented any advanced reporting system in order to monitor:

- operators activity: number of worked tickets; accounted time; login time; escalated tickets; etc ...

- SLA;

- first call resolution;

- any other useful CS indicators;


I think this should be next big move for OTRS, to improve the reporting system.

Thanks for your attention,

Daniel